Data Protection & Privacy Policy

An overview of how we handle and protect your information


How we store, protect and use the information you give us

This data protection policy is about how we use personal information about individuals, sole traders or partnerships. It doesn’t apply to the information we hold about companies or other organisations.

About this policy

This policy applies to The Bridge Centre for Visual Arts, Yarm Road, Darlington, DL1 1ED and the Directors/Trustees of the charity (collectively known as The Bridge). The Bridge believes that it is important to protect your data. So we’re committed to giving you the service that meets your needs, at the same time as protecting that data.

This policy explains how we’ll collect information about you and then use it to give you a good service. It also goes into the security measures we take to protect your privacy, and expands on a few things that we won’t do.

Depending on need the information collected about you may be as a member of the public, a volunteer or a member of staff.

Services referred to in this policy may be courses, talks, events or other activities:-

  • organised or run by The Bridge;
  • organised or run by others using rooms and resources at The Bridge;
  • at any other venue for the purpose of providing that service.

About the information

When you first get in touch with The Bridge, whether about something provided by The Bridge or something organised by others but running at The Bridge we may ask you for personal information such as contact information.

Our Policies

1. How we’ll use your information

We may use your information to:

  • give you the information or service you’ve asked for;
  • offer you other information or services at The Bridge;
  • help run and improve our services – ones we’ve provided before, now or in the future;
  • create statistics or databases, test our computer systems, and analyse customer information. To do these things, we might use information about what you do or use at The Bridge and how you pay for it;
  • help prevent and detect debt, fraud and loss;
  • train volunteers or staff;
  • get in touch with you by letter, email, phone, text or another form of electronic communication in order to provide you with information you have asked for.

2. How we’ll get in touch

We’ll use the contact information you’ve given us when we need to get in touch. So we might write to you, email you, give you a ring, send a text or use another form of electronic communication or visit you in person.

3. Passing your information on

Apart from as required to do so by law we will not normally pass your information on to other individuals or organisations. An exception may be when we receive requests for information relating to courses, events or activities which may include requests for personal or business contact details. The Bridge will only respond to such requests with information which is already in the public domain, for example on leaflets, flyers, programmes, websites or other publicity material.

4. Information provided about other people

If you give us information on behalf of someone else, you’re confirming that you’ve given them the information in this policy, and that they’ve agreed for us to use their information in the ways set out in this policy.

5. Information provided by or about minors (for the purposes of this Policy any person under the age of 16)

If The Bridge is given information by or about a minor that information will not be retained or stored until the written approval of a parent, guardian or other appropriate adult is provided to The Bridge.

6. Copies of information held by us

You’re entitled to have a copy of the information we hold on you and you can have any inaccurate information corrected. You are not entitled to receive and we will not supply information held about others.

7. Sensitive information

If you give us sensitive information about yourself or other people (like health details or details of any criminal convictions) you agree – and confirm the person the information is about has agreed – that we can use this information in the ways set out in this document.

It may be necessary for us to hold sensitive information about you such as the results of checks with the Disclosure and Barring Service (DBS Checks). Where this is necessary it will only be done with your prior consent.

8. Protecting your information

We have strict security measures to protect your personal information. This includes following our security procedures and encrypting any personal data held on our websites.

9. The internet

If you talk to us over the internet remember that communications over the internet like emails and webmails (messages sent through a website) aren’t secure unless you’ve encrypted them. These kinds of messages may go through a number of countries before they are delivered. That’s just the nature of the internet, so we can’t accept responsibility for any unauthorised access or loss of personal information if it’s beyond our control.

10. Cookies

We may use ‘cookies’ to monitor how people use our website. This helps us to understand how people use our website so we can improve things like layout, function and design.

What is a cookie?

A cookie is a piece of information stored on your computer's hard drive that records how you’ve used a website. The next time you visit that website, it can tailor your options based on the information it has stored about your last visit.

How do I stop using cookies?

You can normally alter the settings of your browser to prevent it from accepting cookies, or to tell you when a website tries to put a cookie on your computer. (But you might not be able to use some aspects of our website without cookies.)

Have a look at our cookies policy to find out more about cookies and how to manage them.

11. Links

Our website may have links to other websites. We are not responsible for the privacy practices of those sites. This policy only applies to data held by The Bridge and to The Bridge website.

12. Further Information

If you’d like any more information, or you have comments or questions about our privacy policy, write to us at the address given above or email us at info@thebridgedarlington.org.uk.

We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.

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The Bridge provides a vibrant community led venue to support artists and encourage visual arts involvement for Darlington. Many artists who had a presence at the Darlington Arts Centre can now be found at The Bridge Centre. It is also the home of other arts-based organisations.


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